Warranty
Last updated 1 October 2026
Everything we sell carries the manufacturer's warranty. We are an authorised channel for these brands, which means we can start a claim at our counter instead of telling you to post the item to an office in Dhaka.
1.What the warranty covers
Manufacturing defects in the product as supplied. If it stops working within the warranty period, we replace or repair it.
The warranty period is printed on the product page and on your invoice — check there for the exact length, since it varies by product.
- Manufacturing defects only
- Period varies per product — see the product page or invoice
- Covers the unit, not consumable parts
- Does not cover physical damage or liquid ingress
2.What it does not cover
Normal wear, dropped units, water damage and unauthorised repair void the warranty. So does opening the product yourself and changing parts.
- Accidental damage, drops and liquid
- Power surges and unstable voltage
- Wear from normal use
- Repairs attempted by anyone other than us or the manufacturer's service centre
3.Starting a claim
Bring the product and your invoice to our counter, or call us first so we can have the replacement ready if one is needed.
You do not need a receipt if you paid cash — we can look the sale up by date and product. Online orders are found by order number.
- Bring the product and invoice to the store
- Or call ahead so we can prepare a replacement
- We start the claim directly with the distributor
- Typical turnaround is 3–7 working days
4.Warranty on accessories
Cables, adapters, cases and small accessories usually carry a short or no manufacturer warranty. Those are covered by our return policy instead, provided they are unopened.