Return Policy
Last updated 1 October 2026
We accept returns on unopened items within seven days. We do not take back used goods, and we are honest about which items can never be returned.
1.What you can return
Anything you bought from us, in its original sealed packaging, within seven days of delivery, with the invoice or order number.
Unused electronics, toys, home appliances and accessories all qualify.
- Unopened, unused, in original packaging
- Invoice or order number required
- Return window is 7 days from delivery
- Condition must be as it left the shop
2.What we cannot accept
Some things are sold once they are opened or used, because we cannot resell them safely or fairly. Marked items are labelled on the shelf and on the product page.
- Opened consumables, medicine and perishable items
- Personal care and hygiene products once unsealed
- Used toys and items with visible play wear
- Items damaged by the customer
3.How to start a return
Call the shop with your order number, or bring the item to our counter with the invoice. We will inspect it in front of you and tell you straight away whether it qualifies.
- Call us, or bring the item to the store
- We inspect and confirm immediately
- Refund or exchange — your choice
- Refunds reach bKash or nagad within 2–3 working days
4.Refunds and exchanges
Card and bank-transfer refunds go back to the original account and take longer to clear. Mobile wallet refunds are the quickest.
If you want an exchange for a different item, we hold the replacement until the original comes back, so you are not left without either.