Customer service
Pick the topic closest to your problem below. If it is not there, call the shop — we would rather answer a question than have you wait on hold.
Cannot find a productOur catalogue covers around 1,800 items but a photograph may help more than a description. Send us a photo or call with the name and we will check the shelf for you.Read more →Order has not arrivedCheck the tracking link from your SMS first. If the courier mark shows delivered and you do not have it, call us — we trace it the same day rather than making you file a claim alone.Read more →Return or exchangeUnopened items in original packaging, within 7 days, with the invoice or order number. Bring it to the counter and we inspect it in front of you.Read more →Wrong or damaged itemSend a photo of the product and the packaging within 48 hours. That is all we need to sort out a replacement or a refund straight away.Read more →Warranty claimBring the product and your invoice, or call ahead so we can prepare a replacement while you travel. We are an authorised channel for these brands.Read more →Bulk or wholesale orderFor shop orders and corporate gifting, call the store directly. Those are handled by the same people who work the counter, not a separate team.Read more →
Talk to us directly
No ticket numbers, no chatbot. You will speak to someone who works the shop floor and knows the stock.
Also worth reading: the FAQ